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Questions from our new customers:

Can you guarantee my complete confidentiality?

Our company values your privacy and confidentiality. We understand that our reputation depends on it and we always strive to keep you satisfied. In order to be able to provide you with an excellent service and for authorization purposes, we must know your personal details, such as your first and last names, address, etc. We guarantee that they will never be disclosed to any third parties.

For additional details, feel free to consult our Privacy Policy.

What is “Authorization”?

We do everything possible to protect our clients from fraud, and that is why we need to authorize that our customers are real people and that their credit card isn’t used to make an order at by anyone else other than card-holders.

We have several types of authorization: email authorization, phone authorization and (in some cases) credit card authorization. Remember that our services may be refused to unverified customers.

I cannot find my authorization code.

You receive two authorization codes – one as an email and the other one as a text message. We require you to provide your mobile number. Just enter both codes in your Personal Control Panel. Also make sure that your device can receive SMS. The email and text message codes are not the same. Our Customer Support Representatives will gladly provide you with any additional help, if you need it.

Do you have discounts?

We value our customers, and we try to make our service affordable for every student. Apart from offering very inexpensive services for the superb quality, we’ve developed a flexible discount system and a referral program. Contact our Customer Support Representatives to get your discount code. In order to learn more about our discounts, read our Prices page.

How can I pay for my order after the delivery?

Unfortunately, that is not possible. We provide pre-paid custom writing services, which means that the writer will start working on your order after you make the payment. You don’t have to worry — we will surely deliver the order that will meet all your instructions. Thousands of our clients have been satisfied with our papers, and there’s a very good chance that you will be satisfied, too!

Do you have the money back guarantee option, should something go wrong?

First of all, it is very unlikely that something will go wrong – not with our highly professional team of experienced writers who will work on your order. In case you decide that some changes are required, we will be more than glad to offer you three free revisions. We have a 100% money back guarantee, and our Quality Evaluation Department thoroughly considers each problematic order according to the policy. However, this is a rare situation because our quality keeps every client absolutely satisfied. For more information, visit our Money Back Guarantee and Revision Policy pages.

What are your pricing policy principles?

Our pricing policy has been designed to meet your needs. We clearly understand that it is hard to be a student and to work at the same time. That is why our prices are clear and affordable, with no hidden fees implied. The price of your order is based on 3 key principles: the deadline, your academic level and the number of pages. We always provide our loyal clients with discounts, so you can actually save a lot with us. More details can be found on our Prices page.

What if my paper turns out to be plagiarized?

All our papers are 100% authentic. We have hired professional writers who write, not copy/paste. To ensure the exquisite quality of our papers, we are using a trusted plagiarism checking system. You can be sure that all the material, on the basis of which your papers are written, will be properly cited and referenced.

Keep in mind that if you order proofreading/editing/rewriting, you must make sure that the initial paper was not plagiarized.

Can I be sure that the paper I’ll receive has not been pre-written?

Our company delivers original custom written papers only. We guarantee that each and every order is written from scratch.

What happens if I don’t like my paper?

If you are not 100% satisfied with the paper you receive, you can always ask for a free revision. Mind that you have a chance only for three free revisions. More detailed information on this issue can be found in our Revision Policy.

If I need my paper in APA format, can you do you that?

Each and every paper is formatted according to your instructions – for FREE. It can be:

  • MLA
  • APA
  • Chicago/Turabian
  • Harvard
  • Other

If you do not require a specific format, the paper will be written in 12pt font, Times New Roman/Arial, double-spaced, with 1 inch margins. The average page has 275 words.

When can I expect my paper to be completed?

We have a broad variety of deadline options. The more time you give us to complete your paper, the cheaper it will be. This way, you will have more time to ask for a revision, and make sure you receive the best paper possible. Please note that your specified deadline applies to the first draft of your paper. If you require a revision, a new deadline needs to be arranged.

How can I attach additional materials to my order?

After completing the order form, you will get access to your personal control panel where you will be able to send messages as well as upload files for your writer. Try to include as many details as possible for successful completion of the paper. Our system accepts all popular formats up to 20 MB in size. If you are having difficulties with uploading your documents, contact our Customer Support Representatives via chat or email your documents to them directly at [email protected] with your order number in the message subject.

In what way will I receive my order?

Once the writer has finished working on you paper he uploads it to your order. You will then have access to the preview version of your document, and your paper can be viewed as a watermarked image.

You can either approve this version and receive the paper in the MS Word format, or request a free revision and give the writer some time to make the required changes. For additional information on free revisions, please view our Revision Policy.

If I want my paper to be written by your best writers, is that possible?

You have a chance to choose from four possible types of writers for your paper: “Regular writer”, “TOP writer”, “My previous writer” or “Advanced regular writer”. To be sure that one of our best and most experienced writers will work on your paper, you should choose “TOP writer” in the order form. Our writers pass a stringent hiring process, which is why you can be sure that your papers will be handled by a real professional in any case. Still, those who receive TOP status in our company are really the best of the best.

What should I do if I want a specific writer to work on my order?

If you have already placed orders at our website, you can request your favorite writer to work on
your new order by providing the ID of your writer. Please note that this option can be chosen only if
the deadline you specify is 24 hours or more. Also, the price for your order will increase according
to the urgency of your assignment and independently from your previous author’s level. If there is a
situation that your author is not available to work on your paper, we will assign another professional

“VIP customer service” – what does it mean? Why should I choose it?

You should definitely choose this option if you want your order to receive maximum attention from our Customer Support Representatives. By choosing it, you ensure that all your requests and questions will be handled in the first place and that you will be always aware of the writing progress. You will get SMS notifications in the course of your order completion progress, thus having full control over the situation.

Questions from our regular customers:

I forgot my password! How can I log in?

We have the “Forgot your password” option, which is available in the login form. All you need to do is type in the email of your account, and your reset password instructions will be sent there.

If you are having difficulties, you can always contact one of our Customer Support Representatives who will assist you.

Who will be assigned to complete my order?

Our team of freelance writers consists of native English speakers from such countries as the USA, Canada, UK and Australia. Despite the fact that all of them have gained their Bachelor’s, Master’s and PhD degrees, they have also passed several complicated tests during the hiring process. That is why we are sure that our employees are real professionals. Our experts specialize in various fields of studies, which enables us to assign the most suitable writer to your order.

I need to be sure that my writer understands all the instructions. How can I contact him/her?

In order to ensure an effective communication between the writer and the client, we have developed a user-friendly messaging system. All you need to do is to log in to your account at, locate your order in your control panel, and find the “Messages” section, which will allow you to send a direct message to either Customer Support Representatives or to the writer. For safety reasons, it is not allowed to communicate with the writer via email or phone.

When will you deliver my paper?

Your order will be delivered to your account on our website within the time frame that you set. Note that your finished order will not be sent to your email. Please also note that you will save more money if you provide us with a bigger deadline. This way, the writer will also have more time to revise your document, if one is required. Also, the chosen deadline is for the first draft of your paper. If you need a revision, a new deadline needs to be agreed on.

The writer is late with my order. What is my next step?

If your writer is late with the order, please contact our Customer Support Representatives. They will contact the writer via the phone, and if there is any trouble, we will find a new author for you who will be able to meet your deadline. If the deadline of your order has already expired, the price will be recalculated according to the time when the paper has been delivered. For more details, please check our Money Back Guarantee policy.

How can I be sure that my paper is absolutely original?

All our papers are written from scratch and we are ready to prove it by providing you with an official plagiarism report. In order to receive it, you should choose the option “I want to receive official Plagiarism report” in the order form. You will get one immediately after you approve the paper.

I have read the preview version of the paper, and I see that a revision is needed. How can I inform you about that?

If you are not fully satisfied with your paper, please click on the “Send for revision” button, provide the instructions for revision to us and let us know about the time when you need it to be done. Your writer will make sure that all the changes meet your requirements.

I know that Abstract is very important for the paper’s success. Can I be sure that it is professionally written?

Yes, every paper written by our writers is of the highest level of quality. If you need an Abstract for your paper, just choose the option “Add an Abstract page to my paper” and don’t worry about it at all. We will take special care of your work!